Payment Policy

At Simply Wood, we are committed to providing every customer with a secure, transparent, and reliable shopping experience. This Payment Policy explains the payment methods we accept, pricing transparency, billing practices, and payment security standards.

1. Accepted Payment Methods

We currently accept the following payment methods:

Visa
Mastercard
American Express
Discover
Maestro

All payments must be made in full at the time of purchase. We do not offer cash-on-delivery (COD) services.

All transactions on Simply Wood are processed in British Pounds Sterling (GBP £).

2. Pricing & Cost Transparency

We believe in complete pricing transparency.

All product prices displayed on our website are listed in GBP (£)
The final order total, including applicable VAT and shipping costs, is clearly shown before payment is completed
We do not apply hidden fees or unexpected charges
Any promotions, discounts, or offers are automatically reflected during checkout where applicable

3. Secure Payment Processing

Protecting your personal and payment information is a priority for us.

To ensure secure transactions:

Our website uses SSL (Secure Socket Layer) encryption to protect sensitive customer information
Payments are processed through secure PCI-DSS compliant payment providers
Simply Wood does not store customers’ credit or debit card information on our systems

4. Billing & Order Confirmation

Once an order is successfully placed:

Payment authorization and billing are processed immediately
A confirmation email containing your order details will be sent to the email address provided at checkout
If payment authorization fails, your order will not be processed

Please ensure all payment details are entered accurately to avoid delays.

5. VAT & Taxes

Applicable VAT is included in product pricing where required by UK law
Any taxes, VAT, or shipping charges will be clearly displayed before payment is completed
No additional hidden taxes will be added after checkout

6. Failed or Declined Payments

If your payment is declined, please:

Verify your payment details are correct
Contact your bank or payment provider for further assistance
Attempt payment using an alternative payment method if necessary

Simply Wood is not responsible for payment authorization issues caused by banks or payment providers.

7. Refunds & Chargebacks

Refund requests are handled in accordance with our Refund & Returns Policy.

If you believe a payment has been processed incorrectly or without authorization, please contact us first so we can assist in resolving the issue promptly.