Shipping policy
Delivery Information
Everything we sell is dispatched from our yard in Wheldrake, York. This page explains what delivery costs, how long it takes, and what to do if something goes wrong.
Our delivery option
We keep this simple. There is one delivery service, and it is the only option you will see at checkout.
| Service | Delivery time | Charge |
|---|---|---|
| UK delivery | 3–5 business days | £4.99 — free on orders of £50 and over |
The £4.99 charge is shown in full at checkout before you pay, and free delivery is applied automatically once your basket reaches £50. We do not offer an express or next-day service, and we do not add any charges after an order is placed.
Delivery times
- Stock items: 3–5 business days from dispatch.
- Made-to-order and bespoke items: lead times are stated on the product page and are longer than the time above, because each piece is built for you.
These are business-day estimates, not guarantees. Weather, carrier delays and periods of high demand can extend them. If your order is going to be materially delayed we will contact you.
Under UK consumer law, if we have not delivered within 30 days of your order — or within any longer period we have agreed with you — you may contact us to agree a new date, and if that is not met you are entitled to cancel and receive a full refund.
Where we deliver
We deliver to addresses in the United Kingdom only. We do not ship outside the UK, and no international option is offered at checkout. If you would like to discuss an export order, please email us and we will tell you honestly whether we can help.
Large items
Furniture, planters, raised beds and similar bulky goods travel on a pallet or two-person service. For these deliveries:
- The carrier will contact you to arrange a delivery slot.
- Delivery is to the kerbside or the nearest safe hard-standing access point, not into a garden or through a property, unless we have agreed otherwise in writing.
- Please make sure there is clear vehicle access. If a delivery fails because access was not as described or nobody was available at the agreed slot, a re-delivery charge may apply.
Tracking
You will receive a dispatch confirmation by email with tracking details where the carrier provides them. If you have not received your dispatch email within two business days of ordering, please check your spam folder and then contact us.
Damaged or missing deliveries
Please check your goods on arrival. If anything is damaged or missing, contact us as soon as you reasonably can — photographs of the packaging and the item help us resolve it quickly. We will repair, replace or refund at no cost to you. Signing for a delivery does not affect your rights if damage is only discovered when you unwrap the item.
Contact
Abloom Limited t/a Simply Wood
Email: support@simplywooduk.com
Telephone: 0800 118 5141
Address: The Former Buffer Depot, Main Street, Wheldrake, York, YO19 6NA