Shipping policy

At Simply Wood, we aim to make your shopping experience simple, reliable, and stress-free. We work hard to process and dispatch orders quickly while providing clear delivery information so you know exactly what to expect when shopping with us.

1. Delivery Times

We aim to process and dispatch all orders as efficiently as possible.

Order Stage	Estimated Time
Order Cut-Off Time	5:00 PM (GMT)
Processing Time	1–2 Business Day (Monday–Friday)
Delivery Time	3–4 Business Days (Monday–Friday)

Estimated Total Delivery Time

Most orders are delivered within 4–6 business days after the order is placed.

Orders placed after 5:00 PM (GMT), on weekends, or public holidays will be processed on the next working day.

Please note that delivery times are estimates only and may occasionally vary during peak periods, severe weather conditions, courier disruptions, or circumstances beyond our control.

2. Shipping Costs

We believe in clear and transparent pricing.

Standard UK Delivery

£4.99

Shipping charges are clearly displayed at checkout before payment is completed. We do not apply hidden delivery fees or unexpected costs.

Delivery Area

At this time, Simply Wood delivers exclusively within the United Kingdom.

3. VAT & Pricing Transparency

All prices displayed on our website include VAT where applicable
Shipping costs are clearly shown before payment is completed
No hidden taxes, customs fees, or unexpected charges will be added after checkout

4. Shipping Carriers

We partner with trusted UK delivery providers to ensure reliable shipping and tracking.

Depending on the size, weight, and destination of your order, deliveries may be handled by:

Royal Mail
Evri
DPD
UPS

The courier selected for your order may vary depending on the products purchased and delivery location.

5. Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing your shipping details.

Where tracking is available, a tracking number or tracking link will also be provided so you can monitor your parcel’s journey.

Please allow 24–48 hours after dispatch for tracking updates to appear.

6. Delivery Information & Guidelines

Delivery Address Accuracy

Please ensure your delivery address is entered correctly at checkout.

Simply Wood cannot be held responsible for delays or failed deliveries resulting from incorrect shipping information provided by customers.

Delayed Deliveries

While most orders arrive within the estimated timeframe, occasional courier delays may occur.

If your order has not arrived after the expected delivery window, please contact us and we will be happy to assist.

Orders Marked as Delivered

If tracking information shows your parcel as delivered but you have not received it, please contact us within 48 hours so we can investigate the matter with the courier.