Shipping policy
Delivery Information
Everything we sell is dispatched from our yard in Wheldrake, York. This page explains what delivery costs, how long it takes, and what to do if something goes wrong.
UK delivery is £4.99, free for orders of £50 or more. Delivery is 3–5 business days from dispatch. Isle of Man and Channel Islands excluded. Large items are delivered kerbside.
Products available to buy online are stock items and are delivered within 3–5 business days from dispatch. Custom-size and bespoke products are supplied separately by quotation and are not available for direct online purchase.
Our delivery option
We keep this simple. There is one delivery service, and it is the only option you will see at checkout.
| Service | Delivery time | Charge |
|---|---|---|
| UK delivery | 3–5 business days from dispatch | £4.99, free for orders of £50 or more |
The £4.99 charge is shown in full at checkout before you pay, and free delivery is applied automatically once your basket reaches £50. We do not offer an express or next-day service. Apart from the failed delivery fee described under Large items below, which we confirm with you before charging, we do not add any charges after an order is placed.
Delivery times
Orders are normally dispatched as soon as possible after being placed. If you have not received a dispatch notification within two business days, please contact us. Delivery usually takes 3–5 business days after dispatch.
- Everything sold on this website is a stock item: 3–5 business days from dispatch. Every product you can buy online is held in stock and ready to dispatch, so this is the time that applies to any order you place through the shop. Made-to-measure work is handled separately by quotation and is described below.
- Made-to-measure and bespoke orders: these are not sold through the website. They are arranged by quotation, and the lead time is confirmed in writing in your quotation before you pay anything. Bespoke lead times are longer than the time above, because each piece is built for you.
These are business-day estimates, not guarantees. Weather, carrier delays and periods of high demand can extend them. If your order is going to be materially delayed, we will contact you.
Under UK consumer law, if we have not delivered within 30 days of your order - or within any longer period we have agreed with you - you may contact us to agree a new date, and if that is not met you are entitled to cancel and receive a full refund.
Where we deliver
We deliver to addresses in the United Kingdom only. We do not ship outside the UK, and no international option is offered at checkout. If you would like to discuss an export order, please email us, and we will tell you honestly whether we can help.
Every UK postcode costs the same for orders placed through this website. There is one price for the whole of the UK and we do not add remote-area, Highland or island surcharges. Carriage on made-to-measure work is quoted per job, because those pieces travel on a pallet or two-person service; that figure is confirmed in your written quotation. The following are all included at the standard rate:
- England and Wales
- Scotland, including the Highlands and the Scottish islands
- Northern Ireland
- BFPO and British Forces addresses
Places we cannot deliver to. We are unable to deliver to the Isle of Man, the Channel Islands (including Jersey and Guernsey), the Republic of Ireland, or any address outside the UK. These are not offered at checkout, so you will not be able to place an order we cannot fulfil.
Free delivery applies to every product, including bulky ones. The £50 threshold is based on the value of the goods in your basket. If your basket reaches £50 the delivery charge becomes £0.00 even if the order is a raised bed or a large planter travelling on a pallet or a two-person service. There is no heavy, oversized or bulky-item surcharge on anything we sell.
Large items
Furniture, planters, raised beds and similar bulky goods travel on a pallet or two-person service. For these deliveries:
- The carrier will contact you to arrange a delivery slot.
- Delivery is to the kerbside or the nearest safe hard-standing access point, not into a garden or through a property, unless we have agreed otherwise in writing.
- Please make sure there is clear vehicle access. If a delivery fails because access was not as described or nobody was available at the agreed slot, the carrier's re-delivery fee is passed on at cost. We will tell you the amount and confirm it with you before anything is charged.
Tracking
You will receive a dispatch confirmation by email with tracking details where the carrier provides them. If you have not received your dispatch email within two business days of ordering, please check your spam folder and then contact us.
Damaged or missing deliveries
Please check your goods on arrival. If anything is damaged or missing, contact us as soon as you reasonably can - photographs of the packaging and the item help us resolve it quickly. We will repair, replace or refund at no cost to you. Signing for a delivery does not affect your rights if damage is only discovered when you unwrap the item.
Contact
Abloom Limited t/a Simply Wood
Email: support@simplywooduk.com
Telephone: 0800 118 5141
Address: The Former Buffer Depot, Main Street, Wheldrake, York, YO19 6NA