Refund policy

At Simply Wood, we want you to shop with confidence. If you are not completely satisfied with your purchase, we are here to help. This policy explains your rights regarding cancellations, returns, refunds, and faulty products.

1. Your Right to Cancel (UK Consumer Law)

Under the Consumer Contracts Regulations 2013, you have the legal right to cancel your order within 14 days of receiving your item for any reason.

To exercise your right to cancel, please contact us within the 14-day cancellation period using the contact details below.

Once your cancellation request has been accepted, you must return the item within 14 days.

2. Our 30-Day Returns Guarantee

In addition to your statutory rights, Simply Wood offers a 30-day returns policy.

This means you may request a return within 30 days of receiving your order if you are not completely satisfied with your purchase.

3. Return Eligibility Conditions

To qualify for a return, items must:

  • Be unused and in the same condition received
  • Be returned in the original packaging where possible
  • Include proof of purchase (such as an order number or receipt)

We reserve the right to refuse returns that do not meet these conditions.

4. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect
  • We recommend using a tracked postal service, as we cannot guarantee receipt of returned items without tracking

5. Faulty, Damaged, or Incorrect Items

If your order arrives faulty, damaged, or incorrect, please contact us within 48 hours of delivery and provide photographs of the issue where possible.

In these cases, we will:

  • Offer a replacement item (subject to availability), or
  • Provide a full refund, including any applicable delivery charges

We are committed to resolving issues as quickly as possible.

6. Refund Process

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved:

  • Refunds are processed within 5–7 working days
  • Refunds will be issued to the original payment method used for purchase

Please note that processing times may vary depending on your payment provider or bank.

7. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Personalised or custom-made products
  • Items returned in a used, damaged, or altered condition, unless faulty
  • Products excluded for hygiene or safety reasons where applicable

8. Contact Information

Simply Wood Limited

We are a UK-based online store providing quality home Decor products to customers across the Wheldrake, York, England.

Email: support@simplywooduk.com

Phone: +44 8001 185141

Business Address: The Former Buffer Depot, Main Street, Wheldrake, York YO19 6NA, United Kingdom

Business Hours: Monday – Friday: 9:00 AM – 5:00 PM (GMT+1)

Order Cut-Off Time: 5:00 PM (GMT+1)